IMPORTANT NOTICE: Please Temporally Call Us On: 01634 297929 As We Are Experiencing Technical Difficulties With Our Main Line 01634 296929 At Present
| About Us MultiMedia Systems are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us Our Contact details: MultiMedia Systems UNIT 152, Enterprise Centre Enterprise Close ROCHESTER Kent ME2 4SY United Kingdom 01634 296929 Outgoing Fax Only Standard VAT UK GB 662 1580 43 You can now recycle your old electricals with us. If you're buying a new electrical item directly from us, we will recycle your old one for free. Why recycle? Unwanted electrical equipment is the UKs fastest growing type of waste. Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle, electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination - harming wildlife and also human health. We can help Where we have supplied the item directly to you, you can return your old item to us on a like for like basis only at MultiMedia Systems Unit 152 Enterprise Centre, Enterprise Close, Rochester, Kent, ME2 4SY, You must however contact us on 01634 296929 before sending any items as you will require a returns number before sending, also you will be responsible for the postage cost of any items sent to us. Our engineers are not able to collect items from your premisis directly and you must contact us before sending as items must be sent separately. To remind you that old electrical equipment can be recycled, it is now marked with a crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with this symbol) in your bin What is WEEE? The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items. In the UK, distributors (including retailers) must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. Those establishing their own take-back scheme must as a minimum offer all customers buying new electrical equipment free take back of their old electricals on a like-for-like basis. Find more information on WEEE recycling, and locate your local recycling centre, at www.recyclenow.com |
| Making A Purchase Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection you can view your cart or click on "Order" or "Go to Checkout", you will then be asked for a few details that we need to be able to satisfy the order. We accept credit debit card payments. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency for you. We accept all Visa and MasterCard's also Debit Cards. We do not normally charge for items until it is ready to be shipped with exception to some backorded goods or goods on special order. Back-ordered items are not normally charged for until they are shipped with exception of of some payment systems including Paypal etc where goods are paid for in advance. You may send in your credit card information via phone, fax, snail mail or over the Internet but remember your order is SECURE we us whatever method you choose. |
| Shipping And Handling We promise to do our upmost to despatch any goods ordered by our online shop within 24 hours (subject to stock clearance and valid payment received) by the delivery method chosen by the customer. We however reserve the right to use any other delivery company or method we choose to complete the delivery process without notice to the customer where required. Any items found to be damaged in transit or missing orders must be notified to us by email: , or telephone 01634 296929 within 24 hours of receipt of goods. |
| Delivery Schedule We normally deliver your order right away or within 24 to 48 hours of reciept of payment for your order. We will normally send your UK order to you within 1 to 2 business days and not including sundays and/or bank holidays. Ireland & International orders are generally received within 5-7 business days (subject to a valid payment received in full and stock availability) you will be informed by email and/or post of your order confirmation. Please Note: First Time Customer Orders can only be sent to the card holders address and this is checked by the card authorisation process, this is to reduce fraud and increase card protection against fraudulent use. |
| Back Orders If your item is not in stock, we will back order it for you. You will be informed that your goods are on back order by email and you will have the option to cancel your order if you would rather not wait. |
| Tax Charges For orders made from the UK or the European Union, Standard VAT UK VAT is added. All other orders are VAT free and you should click the exempt button to reduce VAT to zero but you must supply us with your valid VAT number. |
| Credit Card Security No Credit card information is stored on our servers or computers all order is placed using Actinic Payments Through Credit Call witch is PCI DSS Complient. We only receive customer details and address for delivery purposes on our sales computer system. No credit card details are held on our systems or on any of our web sites. We are completely secure and PCI DSS Complient. Our Website ordering systems uses Solid 256 bit encryption with SSL for all shopping carts and ordering processes. We do not store or pass on any credit card or personal details from any customers, and any information entered on our site is fully secure. |
| Guarantee We guarantee your satisfaction. All of our products whether purchased in store or shipped by mail-order come with a 7 day no quibble guarantee (See Returns Policy), except for installations and/or service repairs (This is covered by our 1 Years Normal Guarantee) And all mail-order goods are covered by our 1 years Return To Base Repair or Manufacture's Guarantee (See Returns Policy). With the exception of goods programmed via a computer or hardware upgraded or updated in any way and Subscription cards and/or cam products were a provider or support has been terminated or stopped transmission of a service where this is beyond our control and cannot be guaranteed. |
| Reaching Us If you need to reach us, please , alternatively, you can call on International No: 01634 296929 or fax us on Outgoing Fax Only Or write to us at; MultiMedia Systems UNIT 152, Enterprise Centre Enterprise Close ROCHESTER Kent ME2 4SY United Kingdom 01634 296929 Outgoing Fax Only |
| Privacy Policy MultiMedia Systems do not disclose buyer's information to any third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart only once you have selected an item, to store delivery addresses if the address book is used, and to only store details if you select the 'Remember Me' Option. Under no circumstances are cookies used for any other reason than mentioned above and are completely safe. Data collected by this site is used to: a. Take and fulfil customer orders b. Administer and enhance the site and service c. Issue a unique identifier (e.g. customer login) d. Monitor customer account status beyond that required for individual purchases e. Only disclose information to third-parties for goods delivery purposes Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Issue a unique identifier (e.g. customer login) d. Monitor customer account status beyond that required for individual purchases e. Only disclose information to third-parties for goods delivery purposes |
| Returns Policy Note 1: It is the customer's responsibility to make sure that all goods purchased or that have been ordered are the correct goods required by the customer, and no responsibility will be taken by MultiMedia Systems for goods ordered in error or not required after they have been dispatched and/or received by the customer a 25% Re-Stocking Fee plus Handling Fee will be deducted if goods are returned for these reasons. Important Notes: 1. Before returning any goods you must contact us for a returns number, this is important as we cannot take responsibility for goods returned without the prior notification to ourselves from the customer. 2. We will except goods returned to us within 7 days of receipt (fully boxed with all the instructions enclosed in the original packaging and not damaged in any way) for a complete refund if not satisfied, with the exception of goods that come under *Clause 8 below or Note 1 above), Please also note terms on Activated Subscription Cards (See Clause 8E Below). 3. The return carriage fees are the responsibility of the customer returning the goods, also no original carriage and handling fees will be refunded on goods returned subject to (*Clause 8 Below Note 1 above) or for whatever reason after 7 days. 4. Goods retuned Under *Clause 8 below or Note 1 above within 7 days will be subject to a 15% re-stocking and/or handling fee, also no original carriage and handling fees will be refunded on goods returned under clause 8 below or Note 1 above for whatever reason. 5. All goods returned after 7 days and subject to clause 8 below or Note 1 above will be subject to a re-stocking and/or handling fee of 25%, also note no original carriage and handling fees will be refunded on goods returned for whatever reason. 6. Any goods returned to us after 14 days are subject to the one year manufacturers return to base warrantee only (unless extended warrantee was agreed and/or included by the manufacturer when purchased from our shop or website) and it is the customers responsibility to return the goods to ourselves where still in manufacturer's warrantee and will be subject to repair only or replacement at the manufacturers discretion or by MultiMedia Systems and/or (With the exclusion of clause 8 below) where the goods may be returned to the customer and would be chargeable), unless agreed by MultiMedia Systems prior to us receiving the goods. 7. All goods returned to us whether for refund or replacement must be in the same condition as they were received by the customer and include all instructions and original parts and packaging as they were sent out, if not a surcharge may be chargeable and if goods have to be returned to the customer this will be chargeable also. * Notes and Clauses: (Clause 8) A. Goods programmed via a computer where there is the possibility that the item can be damaged and/or not with manufacturers original software installed etc. B. If goods are returned because they were ordered incorrectly or in error (this is the customer's responsibility). C. You have decided that the goods are unwanted after receipt, (this is the customer's responsibility). D. Customer ordering is responsible for goods ordered and must make sure prior to the order that the items ordered are the correct items required, if not a 25% re-stocking and handling fee will be deducted if goods are returned (see note 1 above) E. Terms on Activated Subscription Cards: The Customer takes full responsibility for any subscription cards purchased once they are activated with a provider, this means that MultiMedia Systems cannot take any responsibility for any activated subscription cards, as we have no control over any providers package and/or channel changes or any company that ceases trading, closes etc, Therefore activated subscription cards cannot be warranted by us and therefore not returnable or refundable under any circumstances. |
| Remittance Terms Credit, Debit Cards And PayPal, Cheques & PO must be Made Payable to MultiMedia Systems will be accepted please if you must send cash with order please make sure that it is sent via Special Delivery and Recorded, As we cannot take any responsibility for cash sent. |
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